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Return Policy

We want you to be fully satisfied with our product and service. Please note that refunds and returns of online purchases need to be done within 14 days after purchase and are subjected to approval by our support team.

Please ensure that the item(s) is in original condition, original packaging and with the original tags and invoice attached.* Exchanges that do not meet our policy will not be accepted.

 

By Delivery:

As standard procedure of filing a return through delivery, please follow the guideline below.

Steps:

  1. E-mail: [email protected]
  2. Enter ‘Your Name’ and ‘Return Item’ in subject title
  3. State item and reason of return, along with preferred pick-up date, time, and address
  4. Send

Kindly allow our support team 4-5 days for processing time of your case, where a representative will notify you via e-mail of your status. Note that depending on the banking institution they may require 3-5 business days of processing time once they receive information from us. Once your case is approved, a courier will arrive at the date, time, and address specified by the customer to retrieve the product**.

Should the customer decide to return their item without filing a case and receiving approval from our support team, the purchased item(s) will be delivered back and all cost borne by the customer.

 

Store Drop-off:

For domestic customers who prefer a store drop-off, we strongly advise scheduling a date with the boutique to ensure smoother processing. Please refer to the steps below.

Steps:

  1. E-mail: [email protected]
  2. Enter ‘Your Name’ and ‘Schedule a drop-off date’ in subject title
  3. State item and reason of return, with preferred drop-off date and time
  4. Send

Kindly allow our support team 2-3 days of processing time of your case, where a representative will notify you via e-mail of your status and confirm drop-off schedule upon approval.

 

*Please note that we may request photographs regarding damaged or wrong products before authorizing a return.

**We recommend returning an item in the original packaging to ensure protection while in transit.